This website is owned and operated by MG Sportswear who are completely dedicated to your total satisfaction.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept PayPal and credit card payment. Please contact us directly for Trade Accounts which are subject to status.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
The information we collect
When using our websites you may be asked for the following information:
- Your Name
- Contact information, this will include your email address and phone number
- Demographic information, this will include your address.
- Permission to send you emails from our site
What we do with the information we gather
The data you provide to us is used in different ways.
Internal record keeping
We may send you promotional emails about new products, special offers or other information through the information you have provided. This will only be done if you opt-in to receive our emails. If you don't opt in we will not send you emails about these offers.
Addresses that you provide to use when making a purchase on our website are so that we can send the goods you have ordered from us. We will put your address into our courier system to produce a label and deliver goods that you have purchased.
Controlling your personal data
You now have full control of the data stored on our site.
On our site, you are free to choose whether or not you would like us to send you marketing emails. If you would like to unsubscribe from receiving marketing emails this can be done by contacting us directly or removing yourself.
If you have agreed to us using your personal information for direct marketing or for any orders, you have the right to remove this from our system at any point. This can be done by contacting us by email or phone or updating your account. If you don't want any information stored on our site, our team will arrange and confirm back to you. If you believe that the information we are holding about you is incorrect or incomplete, please let us know by contacting us. We will then change this information for you.
MG Sportswear are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
MG Sportswear does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
MG Sportswear does not send out promotional emails to you unless you have clearly opted in through our newsletter sign up form on our website. Customers can easily opt out of receieving these emails by contacting us or unsubscribing from our list.
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Shipping And Handling
Shipping times and costs can vary with the order. On standard goods, it is normally calculated at the time of order. On bespoke orders, you will be contacted in advance of order dispatch.
We will normally send your order to you in 10 business days, you will be contacted when your goods are ready for dispatch or if there will be any delays in dispatch.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included. Contact us in advance for VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted by our payment gateways on a secure server. They are not held in clear text on any website. or on any computer in our offices.
We guarantee your satisfaction and will endeavor to make sure our service exceeds your expectation.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01562 744735 (International +44 01562 744735) or fax us on 01562 861500 or write to us at Empire House 26 The Horsefair Kidderminster Worcestershire DY10 2EN United Kingdom
Your rights to return goods are protected under the EU Distance Selling Directive.
We endeavour to complete the order to the customers specification but are unable to take responsibility for none – confirmed incorrect orders.
MG Sportswear should be notified within 24 hours of receipt of order of any shortages, damage or errors within the order.
All products that have not been customized or made specially may be returned in the condition they were received for refund or exchange.
Inspection by our customer service department will take place prior to any action being taken, items must be received within 14 days of receipt. Products damaged by customers wear or use however minor will not be exchanged or refunded. Customised products supplied in accordance with your order acknowledgement and customization are non-returnable. If the specified style, size and quantity is supplied, MG Sportswear Ltd will not accept any cost involved in exchanging the product. Please enclose a payment of £7.00 (mainland UK) to cover return carriage costs. Additional payments maybe required if exchanging goods for larger sizes, different products or posting outside mainland UK. All cost incurred against incorrect ordered goods will be the responsibility of the customer. Please call customer services within 14 days of receipt of order.
Customer must contact MG Sportswear Ltd prior to returning any item to be advised of the returns policy. When returning an item please include a copy of despatch note and a reason for returning.
Every effort is made to ensure goods bought from MG Sportswear Ltd are of excellent quality. Should there be an issue with quality then MG Sportswear Ltd reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.
Cancellation of Orders
Orders can be cancelled prior to despatch but any items already customized or in production must be paid for.
We will use our best endeavours to obtain in the closest possible match to artwork supplied to MG Sportswear Ltd, please be aware due to heat application of printing materials to the garment shade variance may occur when printing onto different colour garments. Therefore, we cannot accept any responsibility for the variation in colour of the finished print. Any file – artwork submitted to MG Sportswear Ltd which requires exact pantone colours will be printed as near to the printing process allows.
Please enclose payment of £7.00 for return postage of good.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
26 The Horsefair
Phone: 01562 744735
Fax: 01562 861500